We have industry leading response times with customer determined SLA’s and a local presence so your issues are solved quickly by recognizable members of our team. You can rely on a support team which will save your business money by solving problems quickly and efficiently.
We are available from 8am-6pm and with a 24/7 wrap around delivered by people just like you in our New York office, which helps keep your staff productive and happy. By pro-actively managing all our customers’ accounts 24/7 and running a weekly ‘housekeeping’ service, we ensure our clients avoid unexpected problems.
Multiple Technical Account Managers deliver an extensive repertoire of IT knowledge in a friendly and polite manner and can help you either at your location or remotely. We practice what we preach and our help desk systems allow us to work remotely, even on a Snow Day or whenever the trains aren’t running.
No call centers here, you can trust our 24/7 support not to have a call center mentality, our community of Technical Account Managers are ready, willing and available to help you any time, day or night, no matter where you are in the world, with a guaranteed 1 hour response time. In the event that you require on-site support, our New York based, flexible and mobile community of Technical Account Managers will be able to attend your offices as a matter of urgency and priority.
You gain by your staff being able to get the support they need, when they need it.