Here at Northern Star, we have a unique way of building relationships with you and your staff, through our Account Management Methodology. Many businesses may experience a poor relationship with their IT provider or feel frustrated by a lack of on-site presence. Account Manager visits are designed to get under the hood of your business, so we can really understand what makes it tick and what’s important to you. Another cornerstone of our Account Management Methodology, is the ability to spot trends, trouble and issues using custom AM reports from our management systems. This means that we can offer exactly the right advice, guidance, planning and strategy, to keep your staff working, productive and their IT systems up and running, saving you both time and money.
The Account Management Methodology also helps us overcome a recurring problem in the IT sector: Lack of understanding and lack of competence in fixing problems. With over 150 years of combined experience, backed up by industry renowned qualifications and practical experience in multiple industry sectors, we deliver the support you need.
Multiple Technical Account Managers deliver an extensive repertoire of IT knowledge in a friendly and polite manner and can help you either at your location or remotely. We practice what we preach and our help desk systems allow us to work remotely, even on a Snow Day or whenever the trains aren’t running.
No call centers here, you can trust our 24/7 support not to have a call center mentality, our community of Technical Account Managers are ready, willing and available to help you any time, day or night, no matter where you are in the world, with a guaranteed 1 hour response time. In the event that you require on-site support our Globally based, flexible and mobile community of Technical Account Managers will be able to attend your offices as a matter of urgency and priority.
You gain by your staff being able to get the support they need, when they need it.